TERMS AND CONDITIONS
To help you make the most of your visit, we’ve put together a few terms to help you plan your day.
- Admission Terms
- Online Ticket Term
- Membership Term
- Complaints Procedure
- Card payments will be the only payment method available and we strongly encourage contactless payment for all purchases up to £45.
- You may be required to queue for a while to access the attraction initially and some popular rides and interactive’s where we need to limit capacity. Please follow all queue management systems and adhere to staff instructions.
- No refunds will be given in respect of any attraction with restrictions.
- In the absence of any negligence or breach of duty by us, visiting Nickelodeon Adventure Lakeside is entirely at your risk.
- 1.-Admission Terms
Anyone wishing to gain entry to Nickelodeon Adventure must have a valid ticket, membership or prior authorisation. Contractors or business visitors must sign in at the admissions desk prior to entering Nickelodeon Adventure.
We reserve the right to refuse entry to, eject or ban individuals or groups without refund for:
- Attempting to gain access without a valid ticket, membership or prior authorisation
- Using threatening, foul or abusive behaviour and giving reason to believe the ambience, safety or general enjoyment of the attraction or visitors may be compromised in any way
- Being in possession of offensive weapons or dangerous items
- Not adhering to written or verbal health and safety instructions
- Being under the influence of alcohol, illegal drugs or other substances
We reserve the right, if deemed necessary, to search any visitor or their belongings.
We do not allow any animals to be brought into Nickelodeon Adventure except guide dogs or assistance dogs.
Children under the age of 16 must be accompanied by an adult at all times throughout their visit.
For the health and safety of all our visitors and staff, we do not allow any of the following to be brought in/ used within Nickelodeon Adventure:
– Bicycles
– Children’s scooters
– Roller skates or blades
– Skateboards
– Footballs
– Frisbees
We do allow child ride-along equipment with adult-controlled steering.
Tickets purchased are valid for one time entry only, unless you have an annual pass.
Clothing that we deem to be offensive to other visitors must be removed or covered whilst in Nickelodeon Adventure. Footwear and tops must be worn at all times. Apart from in the soft play area, where shoes are to be removed.
Promotional vouchers may not be used in conjunction with any other offer or discount and we reserve the right to refuse promotional vouchers without providing a reason.
Visitors with pre-paid tickets (online, ticket agents, members or complimentary) can use the Fast Track till when operational.
We reserve the right to change admission prices at any time without prior notice.
It is our aim to have all of Nickelodeon Adventure’s display attractions available for all visitors. However, when deemed necessary some of it may be off-show to the public, some areas restricted, some changes made to opening hours or 4D screenings delayed or cancelled, all without refund or recompense.
Photographs and videos taken by authorised visitors should be taken without obstructing or inconveniencing other visitors. Anyone found crossing barriers or entering non-public areas without prior written permission for the purposes of obtaining images will be asked to leave.
Smoking is not permitted within any area of Nickelodeon Adventure.
Ticket Definitions:
- Adult – aged 12 – 59 years – Minimum age to accompany a child alone is aged 16. Adults MUST visit the attraction with a child in their party, or entry will be refused.
- Senior – aged 60 years +
- Student – must show valid student ID
- Child – over 90cm – 11 years old inclusive and must be accompanied by a responsible adult over the age of 16.
- Family – maximum of 2 adults
- Disabled – must show proof of disability – DLA/PIP, blue badge or letter from GP
- Carer – any adult accompanying a person with disabilities (no additional proof required)
- Group – pre-booked with minimum 10 people
- Children under 90cm enter for free and do not need a ticket. Children over 90cm will require a child ticket for entry. Children will be measured on arrival.
2.- Online Ticket Terms
When purchasing tickets online, you will need to choose a date and a time that you would like to visit. Open day tickets are currently unavailable.
Children under the age of 16 must be accompanied by an adult at all times throughout their visit.
You will receive your e-tickets by e-mail which can either be printed or presented via your mobile device on arrival.
Tickets are non-refundable or date transferable.
For our online meal deals allergens information, visit http://www.nickelodeonadventure.co.uk for information
3.- Membership Terms
The terms and conditions under which the membership is offered are listed below:
The membership types detailed here are the only options of Membership that we offer.
2023 Memberships and benefits expire on 31st December 2023.
The pass can only be used for admission by the named/pictured cardholder. All membership cards MUST display a passport sized photograph and a name.
Memberships and membership cards are non-transferable
In the interest of safety, child passes (Over 90cm-12yrs) can only be purchased in conjunction with an adult or family pass (or linked to an existing adult or family pass). Under 16’s must be accompanied by an adult at all times during their visit.
Family memberships have a maximum 2 adults.
The pass is only valid for admission during normal opening hours.
The membership card must be presented at admissions upon every visit and membership cards must be presented at each till point to gain any member benefits/ discounts (e.g. retail and catering)
Membership upgrades are valid with all tickets except Tesco and Prepaid tickets. Purchaser must pay the difference between the full 2019 Membership price and their original day admission. Upgrades are valid on same day of entry only – ticket receipt MUST be presented at the till.
Members, when visiting as part of a group, school visit or birthday party, must pay group or school rate.
Any change of address must be notified in writing either by post or email: info@nickelodeonadventure.co.uk
The pass and associated guest passes remains the property of Nickelodeon Adventure and cannot be re-sold, refunded or transferred. Any misuse of the pass or guest passes will result in confiscation without compensation.
There are no short term memberships (except children turning three) or pro-rata refunds should you wish to terminate a membership prior to expiry
If available, any renewal price and associated benefits are offered subject to membership being renewed prior to expiry
Member benefits are reviewed annually and are subject to change
Nickelodeon Adventure reserves the right to withdraw or make changes to the pass at any time.
Nickelodeon Adventure is open 364 days a year. If we are forced to close due to circumstances beyond our control, we regret membership cannot be extended or money refunded.
4.- Complaints Procedure
We aim to provide an excellent standard of customer care, creating a warm and friendly environment which will ensure our visitors get the best experience during their visit.
We acknowledge that occasionally things can go wrong, leading to visitors wanting to make a complaint and we welcome this feedback as we can review and adjust our operation to better suit the needs of our visitors.
It is usually best to resolve the complaint at the time by speaking to one of our members of staff. If they are not the right person for you to speak with they will be able to contact the relevant person for you and there is always a Duty Manager available.
If you are unable to make a complaint at the time, please contact us as soon as possible, detailing the following information:
Proof of visit
Date and time of visit
Name or description of any member(s) of staff spoken to or involved
Nature of the complaint (including time and location within Nickelodeon Adventure if applicable)
You can contact us by email to info@nickelodeonadventure.co.uk or by post to 612 The Quay
Thurrock Lakeside Shopping Centre, West Thurrock, Grays, Essex, RM20 2AD
The sooner you can get in touch with us, the sooner we’ll be able to help you. We aim to resolve complaints within 14 days of receiving them.